These terms apply when you use this website and when you book work with Happy Horno (“we”, “us”, “our”). Please read them carefully. By using our website or booking our services you agree to these terms.
01.About us
Happy Horno is an oven cleaning business based in Jávea, Alicante, Spain, run by Paddy & Gordon.
Address: Jávea, Alicante, Spain
Email: happyhorno@gmail.com
Using this website
02.Website content
The information on this website is for general guidance only. We try to keep it accurate and up to date but we do not guarantee that it is complete or free from errors. Prices or offers shown on the website are a guide and are not a binding quote.
03.Ownership
All text, images, logos and design on this website belong to us or are used with permission. You may view and print pages for your own personal use. You must not copy, reproduce or use our content for commercial purposes without our written permission.
04.Acceptable use
You must not misuse this website, including by trying to gain unauthorised access, introducing viruses or harmful code, or submitting false or abusive enquiries.
05.Links to other websites
Our website may link to other websites. We are not responsible for their content or how they handle your information.
06.Privacy
We handle your personal information in line with our Privacy Policy.
Our oven cleaning services
07.Quotes and estimates
- A quote is a fixed price for the work described. It is valid for 30 days unless we say otherwise.
- An estimate is our best guess of the cost based on what we know. The final price may change if the job turns out to be different from what was expected.
- If we find extra work is needed, or you ask for changes, we will tell you the extra cost and get your agreement before carrying on.
08.Booking and access
- A contract is formed when you accept our quote or estimate and we confirm the booking.
- You agree to give us safe and reasonable access to the property, along with water and electricity, at the agreed time.
- If we cannot get access at the agreed time, we may charge a reasonable call out fee to cover our lost time.
- We aim to arrive at the agreed time and will let you know as soon as possible if we are running late.
09.Prices and payment
- All prices are in euros (€). Where applicable, IVA will be added at the current rate and shown clearly on your quote and invoice.
- For all work, payment is due on completion unless we agree otherwise in writing. Where we send an invoice, payment is due within 7 days of the invoice date.
- You can pay by bank transfer or any other method shown on your invoice.
- If payment is late, we may charge interest at the statutory rate and recover our reasonable costs of collecting the debt.
10.Cancelling or rearranging
- Please give us at least 24 hours notice if you need to cancel or rearrange. For shorter notice we may charge a reasonable fee to cover our lost time.
11.Our work and your responsibilities
- We will carry out all work with reasonable care and skill.
- Please move items away from the work area before we arrive, and make sure the appliance is cool and switched off.
- Please tell us about anything that could affect the work, such as known problems with the appliance or previous work carried out by others.
- We are not responsible for existing faults in the appliance or the structure of the property, or for problems caused by these that we could not reasonably have spotted.
12.Our liability
- Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
- We are responsible for loss or damage that is a foreseeable result of us breaking these terms or not using reasonable care and skill.
- We are not responsible for loss that was not foreseeable, or for delays or problems caused by things outside our reasonable control, such as severe weather, supplier delays or illness.
- We hold public liability insurance.
13.Complaints
If you are not happy with our work, please email happyhorno@gmail.com as soon as possible and give us the chance to inspect and put things right. We aim to respond to all complaints within 5 working days.
14.General
- We may update these terms from time to time. The terms that apply to your job are the ones in place when you booked.
- If any part of these terms is found to be unenforceable, the rest still applies.
- These terms are governed by the laws of Spain, and the courts of Spain will deal with any disputes.